MAKING RESERVATIONS:
VIP Management Group Inc. operates Monday-Friday, 9:00 a.m. to 5:00 p.m. If you need to reach us after hours or weekends please just call the office number and follow the instructions. Our main office number is 407-870-2242. We are on call 24 hours 7 days a week for emergencies.
MAKING RESERVATIONS:
For reservations call 1-800-441-1834 or email pjholder@vipmanagement.com
NOTES OF INTEREST:
We offer specials throughout the year with a different home featured each month. Homes are available for
nightly (3 night minimum), weekly, and monthly (30 days) rental. A minimum stay of seven nights is required
during the Easter and Christmas/New Year holiday period. You may choose the number of nights suitable for
your needs and arrive and depart on any day. A booking of less than 7 nights will be charged a cleaning fee
based on the size of the home.
Pets. We have a few Pet Friendly properties for small dogs or cats. These pets must be very
well behaved. A refundable deposit is required along with a non refundable carpet cleaning fee. Pets found in
a non-pet property will result in immediate eviction with NO refund of rent.
Rental payments. We will accept advance reservations up to two years with a
$200.00 non-refundable deposit. This is required at the time of booking and will secure your home without a rate
increase. Once you have paid your deposit you will receive your invoice with the first confirmation. The remaining
balance is due 30 days prior to arrival. Once you have paid in full we will send the final confirmation with
your instructions to your home. We accept personal checks, business checks, MasterCard, Visa, American Express or
Discover.
If you book within 14 days of arrival the full amount is due and we will accept only the credit cards listed above
or cash. No personal or business checks.
All rentals require a nightly sales tax of 13%.
Check-In and Check-Out
Check-In Time: 4:00 p.m. Eastern Time
Check-Out Time: 11:00 a.m. Eastern Time
Any arrivals earlier than 4 p.m. or departures later than 11 a.m., if available, must be approved during
office hours and will be subject to a charge of $25.00 per hour.
Substitution and Cancellations. We reserve the right to substitute comparable accommodations
without notice or liability if a certain property becomes unavailable for any reason. In the event of a
cancellation, the $200 deposit will not be refunded. There are no refunds for early departures.
Pool Heating. We have homes available with solar, electric or gas heat. Pool heat is $175
per week plus tax. The pool heater is pre-set at 80 degrees. A pool blanket is provided to maintain the
heat and should be used when the pool is not in use. Additional charges will apply if we are called out to
adjust the temperature.
If the outside temperature falls below 60 degrees, the pool heaters cannot maintain 80 degrees (even with
the blanket). There will be NO refunds due to inclement weather.
Grills. Gas grills are available for rent if you so desire. Please inquire.
Telephones and Internet Access. We now provide for your pleasure and convenience unlimited
long distance calling worldwide at no charge to you. The telephones have data ports and are modem friendly.
Maintenance and Housekeeping. If you find any maintenance or housekeeping problems, please telephone
the office and let us know. We will make every effort to correct the problem as soon as possible. You will find a
questionnaire in your black book. Please take the time to fill out and leave on the countertop upon your departure.
Trash. It is the guests’ responsibility to remove their trash. Trash is picked up two times each week. The
containers must be put out on trash days only or we receive fines. Please check the black book for the correct days for your
location.
Trash may be left by the previous guest when bookings overlap the trash days. Please be understanding in
this matter, as you may have to leave some behind as well.
Questionnaire. There is a black book located in every home. This book contains information and tips which guests will find helpful.